The atelier

Returns & damages

Every edition is produced to order for you, so our policy is built around getting a perfect print onto your wall — not warehouse restocking.

Damaged in transit

If a print arrives damaged, send a photo to hello@wallimilist.shop within 14 days of delivery and we will reprint and reship the edition at no cost to you. Keep the original packaging until we confirm — it helps us claim against the courier.

Wrong or faulty item

If you receive the wrong size, frame or design, or there’s a production fault, we’ll correct it with a replacement at our expense. Just reach out with your order code.

Made-to-order policy

Because each piece is printed and framed specifically for your order, we’re unable to accept change-of-mind returns on opened editions. Please use the true-to-scale room mockups and the sizing guide before ordering — and ask us if you’re unsure.

How refunds are issued

Where a refund is due, it’s returned to your original payment method via our payment partner, or issued as store credit if you prefer. Allow 5–10 business days for it to appear.

To start a claim, write to hello@wallimilist.shop.